FAQs
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We received no confirmation file?
We will verify if the file has been created and confirmed. When created, file will be placed on SFT again or can be send by e-mail.
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We received an error that the file could not be processed, what do we do?
Check error message and correct the information in file or remove information from the file. Submit the file again for processing.
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Where to deliver the input file?
A SFTP directory will be setup by the Implementation Manager assigned to the merchant.