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The GlobalCollect platform has a three-layer reporting model for transactions.

1.    Online reporting

Online transactions are always reported online with a confirmation message that also includes an approval or rejection.

2.    Daily offline operational reports

The daily payment reports give an overview of all payments that are processed during that day, breaking down the information per transaction level.

3.    Weekly financial reports

The collection reports and financial statements are provided for the transactions reported during the remittance period, usually covering 5 days, and include an overview of the total amount collected during that period per currency. The financial reports consist of two components: collection report and financial statement. The financial statement reflects the exact amount that will be transferred to your bank account (one Financial Statement is provided per Bank account).

Operational reports

WX file

This operational report contains details about all processed orders and collected transactions, as well as the total amount due per currency. A separate report is created for each merchant ID/Account ID/Contract ID. This report is required to allow you to update your order management system based on the payment activity processed by the GlobalCollect platform on your behalf.

The file is available in XML and ASCII format and is uploaded 7 days per week directly to your designated secure file transfer (SFT) environment before 0:00 CET.

Please contact the merchant services department for the full technical specifications of these reports.

Appendix on collection report

The appendix collection file is an operation report that only hold information on all financial transactions. This file reports all collected transactions and manual corrections. The sum and total number of these transactions matches the sum and total number listed on the collection report.

The file is available in CSV and XML format and is uploaded 5 days a week directly to your designated SFT environment before 0:00 CET. The file is also downloadable in the WebCollect Payment Console (WPC)

WebCollect Payment Console (WPC)

Next to the WX file and appendix collection report, we provide you access to the WebCollect Payment Console (WPC). This operational tool lists all transactions and allows users to perform actions on them like canceling a transaction, performing refunds etc. It also has an advanced search function that enables users to search for specific transactions.

Financial report

Collection report

This files displays the collected funds per currency including the exchange rates on a daily basis. The transaction details associated to the amounts reflected on the collection report are included in the Appendix on collection report.

The report file is available in PDF and in ASCII and is uploaded directly to your designated SFT environment.

Financial statement

Your financial statement provides daily or weekly a total per remittance amount. It contains the exact amount that is transferred to your account at the end of the reported period. It summarizes and refers to all the collection reports within that period. The file is available in PDF and ASCII format and is uploaded directly to your designated SFT and downloadable form the WPC.

Business Intelligence

We offer a business intelligence tool called Elevate for detailed analysis of your payment performance. This includes benchmarking to see how you are performing relative to the market. More information can be found in the section with regards to Elevate.

The Reconciliation module is a tool designed to help you reconcile your bank statements with the transactions in your Ingenico ePayments Account. Using Reconciliation does not affect transactions or money transfers in any way.

Reconciliation menu

Once Reconciliation is activated in your Ingenico ePayments account, you can find the button in the top menu of your account.

The Reconciliation menu item contains the following sub-items: 

  • Reporting: To view your reconciled transactions.
  • Configuration: To specify your bank account numbers for the Reconciliation Module and configure  Push Reports.
  • Download: To download different types of reports directly from your Ingenico ePayments Account.
  • Dispute: To see retrieval requests and chargebacks issued for your card transactions (Full Service only).

Reporting

The reporting screen is divided into 3 tabs. These tabs reflect the full lifecycle of a transaction. Depending on the status, a transaction will therefore only appear in one tab at a time.

recon_reporting-lifecycle

Processed transactions: This view compiles all transactions which have been processed on the gateway, but for which the money has not yet been received by Ingenico, and therefore has not yet been paid out.

Your Balance(for Full Service merchants only): This view compiles all transactions which have been processed on the gateway, and for which the money has been received by Ingenico but has not yet been paid out.

Payout view: This view compiles all details of transactions which have been paid out by Ingenico.

Processed transactions

Grouped by currency, the "Processed transactions overview" indicates the total number of pending transactions which have not yet been paid by Ingenico.

The following columns are displayed:

Name Description Example
Currency Transaction currency EUR
Total paid amount Transaction Amount 1 EUR
Number of transactions For grouped transactions, the number of transactions contained in the current line. 1
Action The "Details" button will take you to the list of included transactions where you can access each transaction's financial history individually. -

Example:

recon_proc-trx-overview

By selecting a currency in the drop-down menu, you can see details of the pending transactions per brand in the "Processed transactions summary based on currency".

The following columns are displayed:

Name Description Example
Currency Transaction currency EUR
Total paid amount Transaction Amount 1 EUR
Number of transactions For grouped transactions, the number of transactions contained in the current line. 1
Action The "Details" button will take you to the list of included transactions where you can access each transaction's financial history individually. -

Example:

recon_proc-trx-summary-currency

By clicking the blue arrow on the left, you can see the details per item type: Payments, Refunds, and Deleted payments.

recon_proc-trx-summary-currency-details

By clicking the details button, you can see the list of included transactions and access each transaction's financial history individually.

The following columns are displayed:

Name Description Example
Pay ID Payment unique identifier 100633195
Merchant transaction ref. Merchant Order ID order123ab
Order description Merchant order description abc
Order date Order date (yyyy-MM-dd) 2014-08-07
Payment date Transaction date (yyyy-MM-dd) 2014-08-07
Gross amount The total amount of the transaction or group of transactions (including acquirer fees).
This is the amount you see in the back office (e.g., in the Financial history).
13.52 EUR
Status Gateway status of the transaction (e.g. 9 - Payment requested) 9
Name Name of the buyer John Doe
Brand Payment method of the transaction iDEAL

Example:

recon_transactional-details

Your balance

Recon_Your-balance

This view allows you to check your current account balance at Ingenico. A timestamp indicates the last update of the balance.

The first section shows the balance overview (total) per settlement currency.

The second section shows the Balance summary of the selected settlement currency, per operation type (Transaction, refunds, chargebacks, fees and miscellaneous costs). You can change the currency using the drop-down menu if your account supports multiple settlement currencies.

By clicking the “Details” button, you can check all "Account and processing fees" and "Transaction and financial service fees" details which have occurred on your balance.

Recon_Your-balance2

Your current “balance amount” is equal to the “Transaction and financial service fees” minus the “Account and processing fees”. Here is a description of the view:

Name   Content Example
Account and processing fees
Operation code Operation type (See non-transactional “Operation types” in push report guide for all possible values) NAST
Details The description of the operation Account setup
Transaction and financial service fees
Pay ID Payment unique identifier 100633195
Merchant transaction ref Merchant Order ID order123ab
Order description Merchant Order description abc
Order date Date of the order 2014-08-07
Payment date Transaction date (yyyy-MM-dd) 2014-08-07
Transaction amount 

The total amount of the transaction or group of transactions (including acquirer fees).

This is the amount you see in the back office, e.g. in the Financial history. 
14,31 EUR
 
Interchange amount (available from 01/2015) Fee paid between banks for the acceptance of card based transactions (expressed in the smallest unit of the currency used). 
Scheme Fee  Scheme fee  0,10 EUR 
Fx Rate Exchange rate 0,12 
Fx Fee  Exchange fee  0,10 EUR
Gross amount Transaction amount expressed in the merchant’s currency 13,52 EUR
Net amount The amount you receive on your bank account (=gross amount minus the acquirer commission, chargebacks and other costs) 13,52 EUR
Status Gateway status of the transaction (i.e. 9 - Payment requested) 9
Name Name of the buyer John Doe
Payment method Payment method of the transaction iDEAL

Payout

Recon_Payout

This view allows you to see the payouts which have been done by your acquirer/collector.

A search section allows you to limit the list based on payout date, payout amount, or payout reference.

The table shows the list of payouts with amounts, sorted by date (last one first). The payout reference is the number mentioned in the structured communication of the payment visible on your bank statement.

By clicking on the green arrow on the left, you can see the payout details and all associated operation type (Transaction, refunds, chargebacks, fees and miscellaneous costs, reserve adjustments or direct debits). You can download details by clicking on the “Download complete report” button. The file structure is described in the Push Reports guide.

Recon_Payout-details

By clicking on the “Details” button, you can check all "Account and processing fees" and "Transaction and financial services" details which are associated to the selected payout.

Recon_Payout-details2

Your current “Payout amount” is equal to the “Transaction and financial services” minus the “Account and processing fees” minus the “Payout operations”.

Here is the description of the view:

Name   Content Example
Account and processing fees
Operation code Operation type (See non-transactional “Operation types” in push report guide for all possible values) NAST
Details The description of the operation Account setup
Transaction and financial services
Pay ID Payment unique identifier 100633195
Merchant transaction ref Merchant Order ID order123ab
Order description Merchant Order description abc
Order date Date of the order 2014-08-07
Payment date Transaction date (yyyy-MM-dd) 2014-08-07
Transaction amount

The total amount of the transaction or group of transactions (including acquirer fees).

14.31 EURO
Interchange amount (available from 01/2015)  Fee paid between banks for the acceptance of card based transactions (expressed in the smallest unit of the currency used). 0,10 EUR
Scheme Fee Scheme fee 0,10 EUR
Fx Rate

Exchange rate 

0,12
Fx Fee Exchange fee 0,10 EUR
Gross amount Transaction amount expressed in the merchant’s currency 13,52 EUR
Net amount

The amount you receive on your bank account (=gross amount minus the acquirer commission, chargebacks and other costs)

0,10 EUR
Status Gateway status of the transaction (i.e. 9 - Payment requested) 9
Name Name of the buyer John Doe
Payment method Payment method of the transaction iDEAL
Payout operations (ie. reserve adjustments and direct debits). (available from 01/2015)
Operation code Operation type (See non-transactional “Operation types” in push report guide for all possible values) NDDP
Gross amount Empty for non-transactional details
Net amount The amount of the operation + currency 10 EUR
Details The description of the operation Direct debit

Configuration of Electronic Reporting (push reports)

The configuration of push reports is described in the section " Create a report for Reconciliation".

Download of reporting

Recon_Download

In the Reconciliation Download screen, you can download two types of reconciliation reports:

  • The “Payout report” which includes only transactional data (Transactions, refunds, chargebacks, chargebacks reversal).
  • The “Payout Report including non-transactional data” which includes both transactional (as mentioned above) and non-transactional data if applicable (ie. Account/service setup fees, monthly/yearly fees, payout fees, additional refunds/chargebacks/authorization fees).

You can download based on payout date (the date on which the acquirer/collector confirmed the payment of the money on your bank account) or payout reference (the number mentioned in the structured communication of a payment on your bank statement).

Furthermore, you can choose to download your report either in "csv" or "txt". The file structure is described in the section " File structure".

Dispute module (Full Service only)

The Dispute module shows the transactions involved in the dispute life cycle, including retrieval requests, first and second chargebacks, and representments.

Recon_Dispute

The transactions are grouped together by the Acquirer Reference Number (ARN), which acts as a unique identifier for the chargeback life cycle. It is possible to search for retrieval requests, or chargebacks, using the posting date, some reference of the card number, card scheme, reason code, or acquirer reference number.

Name Example
Posting date The processing date of the dispute 2014-10-16
Item type

Possible values are: 

  • Retrieval request: it takes place when the issuer wants to obtain information about a transaction charged to one of its cardholders. 
  • 1st chargeback: First chargeback from the issuer. 
  • Representment: A second presentment of the transaction to the issuer. 
  • 2nd chargeback: Second chargeback from the issuer. 
1st chargeback
Card number Card number ************0143
ARN The Acquirer reference number (ARN) is the same for all transactions in the dispute life cycle. The ARN is a hyperlink to the dispute Status Detail page, where more details on the particular transaction are displayed. 74008503273338307683984
Reason code

The card scheme dispute reason code (Not filled for all item types.)

Please find a list of possible reason codes  here (docx file download).

83
Reason description

The card scheme dispute free-text description of the reason code. (Not filled for all item types.)

Fraud-Card Absent Environment
Currency

The currency of the acquirer dispute account to which the transaction is posted.

EUR
Amount

The amount of the transaction, expressed in the account currency.

36.24
CCN

The issuer reference number (Chargeback Control Number/CCN) for the transaction. (Not filled for all item types.)

941679
Original posting date

The posting date of the original presentment.

20130930
Original transaction date The transaction date of the original presentment. 20130930
Transaction type Transaction type of the original presentment. Purchase
Merchant settled amount The amount settled with the merchant for the original presentment in the merchant funding currency (that is, the amount posted to the merchant account), before the deduction of any charges. 36.24
Network settled amount Currency and amount settled with the payment network for the presentment (that is, the interchange settlement amount), before the deduction of any charges. 36.24
Original slip The internal slip number of the original presentment. 33830768659
Item slip The internal slip number of the transaction (that is, of the 1st chargeback, representment, and so on). 34135120814
Auth code The authorisation code of the original presentment. 127309
Batch number The batch number provided by the submitter of the original presentment. OGV131001_01
Merchant DBA The “Doing Business As” name of the merchant. Ingenico ePayments
Merchant transaction ref The merchant’s transaction reference number. 20604728
Capture mode Transaction data capture method eCommerce
Payid Ingenico ePayments payment unique identifier 100633195
When a search has been performed, you can also download the displayed information in csv.

The Details section under the Dispute tab shows the details for a particular transaction involved in the dispute life cycle (e.g., a first Chargeback or a representment). This page is accessed through the ARN-hyperlink on the dispute module Status Page.

Recon_Dispute2

The following details are available in the Details section:

Example
Issue ref Reference of the issue at acquirer side 123456789
Chargeback reference The reference of the chargeback 0000161599
Payid Ingenico ePayments payment unique identifier. Clicking on the payid will lead you to the transaction details 100633195
RAN The Rental Agreement Number (RAN) that was associated with the original presentment. May be used for car hire transactions. 123456789
Partial amount Is amount partial? Yes/No Yes
Message Text supplied by the issuer with the incoming dispute. abc
Due date The due date of the action expected by the merchant 2014-10-16
Central processing date The processing date of the dispute 2014-10-16
Work by date The date of the action taken by the merchant 2014-10-16
Chargeback account amount This is the chargeback amount in the merchant account currency. EUR 24,73
Chargeback transactions amount This is the chargeback amount in the transaction currency. EUR 24,73
Posted account amount The posted merchant account amount of the associated transaction. USD 33,55
Posted transactions amount The posted transaction amount of the associated transaction. USD 33,55

Operation type and Reconciliation status

Operation type

Here is a list of the “Operation Type” included in the "Reconciliation module" and in the “Payout report” report:

First letter : T = Transaction, N = Non-transactional

Transactional fees
OPERATION_TYPE
Description
Transaction (9) TDEB Money received from buyer
Refunds (85, 8, 7) TREF Money sent back to buyer
Payment declined by acquirer (84 = Chargeback) TCBK Money claimed back by buyer
Refund declined by acquirer (94 = Chargeback reversal) TCBR Money transferred back to merchant
Non-Transactional: fees
OPERATION_TYPE
Description
Account Setup NAST Fee for Full Service merchant account setup
Payout NPAY Fee per payout
Monthly NMON Fee for Full Service merchant account management
Yearly NYEA Fee for Full Service merchant account management
Service Setup NSST Fee for Full Service payment method configuration
Refund NREF Extra administrative fee to process refunds if not applied at transactional level
Chargeback NCBK Extra fee following a chargeback (from acquirer or schemes, ie. extra-charge or fine)
Authorisation (GMID) NAUT Fee for authorisation
Non-Transactional: Direct Debit
OPERATION_TYPE
Description
Positive NDDP Positive adjustment to Full Service merchant account balance following a direct debit to merchant account
Negative NDDN Negative adjustment to Full Service merchant account balance following a cancellation of direct debit to merchant account
Non-Transactional: Adjustments
OPERATION_TYPE
Description
Positive NADP Positive manual adjustment to Full Service merchant account balance
Negative NADN Negative manual adjustment to Full Service merchant account balance

If you have configured push reports before October 2014, your report are still sent in the old structure. 

Do not send if empty

As reconciliation relies on feedback from acquirers and banks, push reports with Full Service will be empty when sent during weekends and on Belgian bank holidays. Therefore we recommend you to tick the "Do not send if empty" option when creating a new push report.

Reconciliation status

The Recon. Stat. (Reconciliation status) field, visible in the transaction details screen via View transactions, gives information about the financial processing of the transaction.

recon_viewtrx-status

These are the possible statuses:

Full Service 
Other (Non-Full Service)
Payments Transaction processed
Sent for clearing
Received by Ingenico
Paid by Ingenico
Transaction processed
Sent to acquirer
Paid by acquirer
Refunds Refund pending
Refund processed
Refund refused
Refund pending
Refund processed
Refund refused
Bank transfers Waiting for payment
Received by Ingenico
Paid by Ingenico
Expiration initialized
Expired

Push reports

"Push reports" is a feature that enables you to automatically receive various transaction reports on a daily basis. With Push reports you can:

  • Simplify standard reconciliation
  • Receive comprehensive reports on a daily basis
  • Easily manage and control your payments
  • Reduce administrative workload through automated reporting
  • Define different reports based on different user needs (formats/recipients)
  • Receive reports without having to install any software.

You can receive push reports for “View transactions”, “Financial history” or “Reconciliation”. Three push reports are available by default for Full Service merchants.

Configuration of filename and format

First, you need to configure the file format via your account's top menu:

  • On account (PSPID) level: 
    - Select "Operations" and choose "Electronic reporting" in the sub-menu. (Note: If you have already created one or more push reports in your account, “Electronic reporting” will show you a list of those reports. To access the “Electronic reporting” configuration page from there, you need to click the “File format” link at the top of the page.)
    - Select "Operations" and choose "View transactions", "Financial history" (or "View files") in the sub-menu. Then select "File format".
  • On user (USERID) level:
    - Select "Advanced" and choose "Users" in the sub-menu. Next, click "Edit" for the specific user. In the User's Data overview, select "Electronic Reporting for this User" at the bottom of the page.

The file structure and format can be defined for each user. When you configure the electronic reporting parameters for a user, this configuration will be applied to all reports set up by this user.

Specific fields will be returned in your report, depending on the file structure. A choice of four different file structures is available: Standard, Extended, File Management and Dynamic. You can also choose between three different return formats: XML, Fixed-length and Delimited (for the full description of the different structures, go to  Reporting).

If you configure a file name, you can include dynamic parameters in it:

  • [DATE] for processing file previous date
  • [FILEDATE] for processing file date
  • [TIME] for processing file time.

Example: File[DATE]_[TIME] will be converted to File20140527_160952

Create a new push report

Create a report in View transactions / Financial history

How to create a report

Click the “Financial History” link or the “View transactions” link in your Ingenico ePayments account menu and enter the search criteria and/or statuses for the transaction results you want to receive. All criteria/data you select/enter will be taken into account (except for the dates, as a daily report will always send you transaction results for the previous day).

Click the "Send daily" button. You can find more information on the differences between  “Financial History” and “View transactions”.

Form parameters

push-reports_new

Enter a file name, media type and a destination in the fields concerned and click the “Add” button.

You can select three possible media types: “e-mail with attachment”, “e-mail” or “HTTP request”:

  • If you select “e-mail with attachment”, the daily report will be sent to you as an email attachment. 
  • If you select “e-mail”, the content of the daily report will be shown in the body of the email.
    > For these two media types, you must enter one or more valid email addresses in the “Destination” field where you would like to receive the emails.
  • If you select “HTTP request”, you will receive the contents of the daily report in an HTTP request at the URL you enter in the “Destination” field. 

File structure (View transactions/Financial history)

The file structure of the report depends on the file structure (and optional additional fields) you've selected on the Electronic reporting/File format page (cf.  Reporting)

Create a report for Reconciliation

Go to "Reconciliation" in your account menu, and select "Configuration" in the sub-menu. 

How to create a report

At the top of the configuration screen, you will see the "Electronic Reporting" section of your account. The section will propose pre-configured reports. Payout Reports are sent every time the acquirer or collector confirms the payment of the money on your bank account.

Recon_Config

The section will propose pre-configured reports. Payout Reports are sent every time the collector confirms the payment of the money on your bank account. You can activate:

  • The “Payout report” which includes only transactional data (Transactions, refunds, chargebacks, chargebacks reversal).
  • The “Payout Report including non-transactional data” which includes both transactional (as mentioned above) and non-transactional data if applicable (ie. Account/service setup fees, monthly/yearly fees, payout fees, additional refunds/chargebacks/authorization fees, reserve adjustments and direct debits).
  • The “Payout report including non-transactional data and currency information” which includes both transactional (as mentioned above) and non-transactional data if applicable (ie. Account/service setup fees, monthly/yearly fees, payout fees, additional refunds/chargebacks/authorization fees, reserve adjustments and direct debits), as well as additional currency information.
  • Payout report full scheme reporting
  • Payout report full scheme reporting with exchange fee and rate

If you have configured push reports before October 2014, you may still have the older report configuration:

  • Payout Confirmations sends a daily report with transactions for which the payment has been confirmed by the acquirer.
  • Reconciled Payments sends a report of the day's reconciled payments (payments for which you've performed the reconciliation). This functionality and report has been discontinued as of October 2014.
  • Payout Reference (Full Service) sends a report with the reference number mentioned in the structured communication of a payment on your bank statement.

Note: You need to have the Push Reports option activated in your account for this feature to be operational. 3 reconciliation push reports are included by default for Full Service merchants.  The file structure is described in the section " File structure".

Form parameters

Enter a name for the email subject, media type and a destination in the fields concerned and click the “Add” button.

As for Reconciliation only the “e-mail with attachment” media type is possible, it is pre-selected.

For Full Service, the payout frequency depends on your payout frequency. 

To configure the filename and format, go to  Configuration of file name and format.

File structure

The following fields are included in each push report for reconciliation. Whether it is a reconciliation or payout (Full Service) report, some fields will either contain different values or no values at all.

There's no minimum or maximum amount of characters for any field.  

Here is the file structure for the “Payout confirmation” report and “payout reference” report (activated before October 2014), and the “Payout” report (available as of October 2014):

Column name Description Example data
Payout report
HEADER Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCHING". MATCHING (only possible value)
MERCHANT_ID Your PSPID account01
PAYMENT_DATE Transaction date (yyyyMMdd) 20140807
TRANSACTION_ID Payment unique identifier 100633195
ORIGIN_AMOUNT Transaction amount value (numeric), expressed in the smallest unit of the currency used. 1352 (read as 13,52 EUR)
CURRENCY_CODE ISO Currency Code (numeric) 978
CARD_TYPE Card type VISA
ORDER_ID  Merchant Order ID TEST_1344326081114
OPERATION_TYPE

Operation type

DT: Debit / CT: Credit (refund) / CB: Chargeback

DT
OPERATION_NUMBER Operation number 0
PAYOUT_DATE Date of payout (yyyyMMdd) 20140808
BRUT_AMOUNT

The total amount of the transaction or group of transactions (including acquirer fees).

This is the amount you see in the back office, e.g. in the Financial history.

1352 (read as 13,52 EUR)
MATCH_STATUS

Defines if we can match transactions in the payout versus Ingenico ePayments transactions.

Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCH_OK".

MATCH_OK (only possible value)
REMITTANCE_NB Payment number 1234567
NET_AMOUNT The amount you receive on your bank account (=gross amount minus the acquirer commission, chargebacks and other costs) 1325 (read as 13,52 EUR)
COMMISSION_AMOUNT Acquirer/collector commission (expressed in the smallest unit of the currency used). 27 (read as 0,27 EUR)
COMMISSION_CURRENCY ISO Currency Code Numeric 978
RECON_REFERENCE Has the payout been reconciled?  
RECON_DATE Date on which the reconciliation was performed (yyyyMMdd) 20140808
STMT_DATE Statement date (if one was filled in at the moment of reconciliation) (yyyyMMdd) 20140809
STMT_NUMBER Statement number (if one was filled in at the moment of reconciliation)  
PAYOUT_ACCOUNT Bank Account on which the amount has been paid  
CHARGEBACK_REFERENCE Chargeback number  

Here is the file structure for the "Payout report including non-transactional data" report (available as of October 2014):

Column name Description Example data
Non-transactional data
HEADER Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCHING". MATCHING (only possible value)
MERCHANT_ID Your PSPID account01
PAYMENT_DATE Transaction date (yyyyMMdd) 20140807
TRANSACTION_ID Payment unique identifier 100633195
ORIGIN_AMOUNT Transaction amount value (numeric), expressed in the smallest unit of the currency used. 1352 (read as 13,52 EUR)
TRANSACTION_CURRENCY ISO 4217 Currency Code (Alphabetical) EUR
PAYMENT_METHOD Payment method used VISA
ORDER_ID Merchant Order ID TEST_1344326081114
OPERATION_TYPE

Operation type (See table below for all possible values)

TDEB
OPERATION_NUMBER Operation number 0
PAYOUT_DATE Date of payout (yyyyMMdd) 20140808
GROSS_AMOUNT

The total amount of the transaction or group of transactions (including acquirer fees).

This is the amount you see in the back office, e.g. in the Financial history.

1352 (read as 13,52 EUR)
MATCH_STATUS

Defines if we can match transactions in the payout versus Ingenico ePayments transactions.

Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCH_OK".

MATCH_OK (only possible value)
PAYOUT_REFERENCE Payment number 12345678
NET_AMOUNT The amount you receive on your bank account (=gross amount minus the acquirer commission, chargebacks and other costs) 1325 (read as 13,25 EUR)
COMMISSION_AMOUNT Collector/acquirer commission (expressed in the smallest unit of the currency used). 27 (read as 0,27 EUR)
COMMISSION_CURRENCY ISO 4217 Currency Code (Aphabetical) EUR
PAYOUT_ACCOUNT Bank account on which the payout has been done BE123456789
CHARGEBACK_REFERENCE Chargeback number  12345678
DESCRIPTION Non-transactional fees description from the collector Account setup
INTERCHANGE_AMOUNT Fee paid between banks for the acceptance of card based transactions (expressed in the smallest unit of the currency used). 10 (read as 0,10 EUR)
INTERCHANGE_CURRENCY  Currency of the interchange amount EUR
MERCHANT_DESCRIPTION Description by the merchant (as sent in "COM" field) order_1

Here is the file structure for the "Payout report including non-transactional data and currency information" report (available as of October 2015):

Column name Description Example data
Non-transactional data
HEADER Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCHING". MATCHING (only possible value)
MERCHANT_ID Your PSPID account01
PAYMENT_DATE Transaction date (yyyyMMdd) 20140807
TRANSACTION_ID Payment unique identifier 100633195
TRANSACTION_AMOUNT Transaction amount value (numeric), expressed in the smallest unit of the currency used. 1352 (read as 13,52 EUR)
TRANSACTION_CURRENCY ISO 4217 Currency Code (alphabetical) EUR
PAYMENT_METHOD Payment method used VISA
ORDER_ID Merchant Order ID TEST_1344326081114
OPERATION_TYPE

Operation type (See table below for all possible values)

TDEB
OPERATION_NUMBER Operation number 0
PAYOUT_DATE Date of payout (yyyyMMdd) 20140808
GROSS_AMOUNT

The total amount of the transaction or group of transactions (including acquirer fees).

This is the amount you see in the back office, e.g. in the Financial history.

1352 (read as 13,52 EUR)
GROSS_CURRENCY ISO 4217 Currency Code (alphabetical) of GROSS_AMOUNT EUR
MATCH_STATUS

Defines if we can match transactions in the payout versus Ingenico ePayments transactions.

Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCH_OK".

MATCH_OK (only possible value)
PAYOUT_REFERENCE Payment number 12345678
NET_AMOUNT The amount you receive on your bank account (=gross amount minus the acquirer commission, chargebacks and other costs) 1325 (read as 13,25 EUR)
NET_CURRENCY ISO 4217 Currency Code (Aphabetical) of NET_AMOUNT EUR
COMMISSION_AMOUNT Collector/acquirer commission (expressed in the smallest unit of the currency used). 27 (read as 0,27 EUR)
COMMISSION_CURRENCY ISO 4217 Currency Code (Aphabetical) EUR
PAYOUT_ACCOUNT Bank account on which the payout has been done BE123456789
CHARGEBACK_REFERENCE Chargeback number  12345678
DESCRIPTION Non-transactional fees description from the collector Account setup
INTERCHANGE_AMOUNT Fee paid between banks for the acceptance of card based transactions (expressed in the smallest unit of the currency used). 10 (read as 0,10 EUR)
INTERCHANGE_CURRENCY  Currency of the interchange amount EUR
MERCHANT_DESCRIPTION Description by the merchant (as sent in "COM" field) order_1

Here is the file structure for the "full scheme reporting Payout report" report:

Column name Description Example data
Non-transactional data
HEADER Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCHING". MATCHING (only possible value)
MERCHANT_ID Your PSPID account01
PAYMENT_DATE Transaction date (yyyyMMdd) 20140807
TRANSACTION_ID Payment unique identifier 100633195
TRANSACTION_AMOUNT Transaction amount value (numeric), expressed in the smallest unit of the currency used. 1352 (read as 13,52 EUR)
TRANSACTION_CURRENCY ISO 4217 Currency Code (alphabetical) EUR
PAYMENT_METHOD Payment method used VISA
ORDER_ID Merchant Order ID TEST_1344326081114
OPERATION_TYPE

Operation type (See table below for all possible values)

TDEB
OPERATION_NUMBER Operation number 0
PAYOUT_DATE Date of payout (yyyyMMdd) 20140808
GROSS_AMOUNT

The total amount of the transaction or group of transactions (including acquirer fees).

This is the amount you see in the back office, e.g. in the Financial history.

1352 (read as 13,52 EUR)
GROSS_CURRENCY ISO 4217 Currency Code (alphabetical) of GROSS_AMOUNT EUR
MATCH_STATUS

Defines if we can match transactions in the payout versus Ingenico ePayments transactions.

Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCH_OK".

MATCH_OK (only possible value)
PAYOUT_REFERENCE Payment number 12345678
NET_AMOUNT The amount you receive on your bank account (=gross amount minus the acquirer commission, chargebacks and other costs) 1325 (read as 13,25 EUR)
NET_CURRENCY ISO 4217 Currency Code (Aphabetical) of NET_AMOUNT EUR
COMMISSION_AMOUNT Collector/acquirer commission (expressed in the smallest unit of the currency used). 27 (read as 0,27 EUR)
COMMISSION_CURRENCY ISO 4217 Currency Code (Aphabetical) EUR
PAYOUT_ACCOUNT Bank account on which the payout has been done BE123456789
CHARGEBACK_REFERENCE Chargeback number  12345678
DESCRIPTION Non-transactional fees description from the collector Account setup
INTERCHANGE_AMOUNT Fee paid between banks for the acceptance of card based transactions (expressed in the smallest unit of the currency used). 10 (read as 0,10 EUR)
INTERCHANGE_CURRENCY  Currency of the interchange amount EUR
SCHEME ACCOUNT  Amount of the scheme  11 (read as 0.11) 
SCHEME CURRENCY  Currency of the scheme  EUR
MERCHANT_DESCRIPTION Description by the merchant (as sent in "COM" field) order_1

Here is the file structure for the "full scheme reporting Payout report  with exchange fee and rate" report:

Column name Description Example data
Non-transactional data
HEADER Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCHING". MATCHING (only possible value)
MERCHANT_ID Your PSPID account01
PAYMENT_DATE Transaction date (yyyyMMdd) 20140807
TRANSACTION_ID Payment unique identifier 100633195
TRANSACTION_AMOUNT Transaction amount value (numeric), expressed in the smallest unit of the currency used. 1352 (read as 13,52 EUR)
TRANSACTION_CURRENCY ISO 4217 Currency Code (alphabetical) EUR
PAYMENT_METHOD Payment method used VISA
ORDER_ID Merchant Order ID TEST_1344326081114
OPERATION_TYPE

Operation type (See table below for all possible values)

TDEB
OPERATION_NUMBER Operation number 0
PAYOUT_DATE Date of payout (yyyyMMdd) 20140808
GROSS_AMOUNT

The total amount of the transaction or group of transactions (including acquirer fees).

This is the amount you see in the back office, e.g. in the Financial history.

1352 (read as 13,52 EUR)
GROSS_CURRENCY ISO 4217 Currency Code (alphabetical) of GROSS_AMOUNT EUR
MATCH_STATUS

Defines if we can match transactions in the payout versus Ingenico ePayments transactions.

Ingenico ePayments only includes transactions for which it gets a status match with the acquirer. Therefore the value of the column is always "MATCH_OK".

MATCH_OK (only possible value)
PAYOUT_REFERENCE Payment number 12345678
NET_AMOUNT The amount you receive on your bank account (=gross amount minus the acquirer commission, chargebacks and other costs) 1325 (read as 13,25 EUR)
NET_CURRENCY ISO 4217 Currency Code (Aphabetical) of NET_AMOUNT EUR
COMMISSION_AMOUNT Collector/acquirer commission (expressed in the smallest unit of the currency used). 27 (read as 0,27 EUR)
COMMISSION_CURRENCY ISO 4217 Currency Code (Aphabetical) EUR
PAYOUT_ACCOUNT Bank account on which the payout has been done BE123456789
CHARGEBACK_REFERENCE Chargeback number  12345678
DESCRIPTION Non-transactional fees description from the collector Account setup
INTERCHANGE_AMOUNT Fee paid between banks for the acceptance of card based transactions (expressed in the smallest unit of the currency used). 10 (read as 0,10 EUR)
INTERCHANGE_CURRENCY  Currency of the interchange amount EUR
MERCHANT_DESCRIPTION Description by the merchant (as sent in "COM" field) order_1
FX_RATE  Exchange rate  141 (read as 1,41) 
FX_FEE  Exchange fee  141 (read as 1.41 EUR) 

Manage reports

View created reports

Once you have created one or more reports, you can view them on the “Electronic reporting” page.

push-reports_overview

Edit a report

Electronic reporting

If you want to change the file format used for your reports (i.e. all reports created by your user), you can click the “File format” link at the top of the “Daily reports” page (accessible through the “Electronic reporting” links in your account).

Financial history and View transactions

You cannot change the “Financial history” or “View transactions” settings for an existing report.

To change the search criteria and/or statuses you selected for a report in the “Financial history” or the “View transactions” page, you need to delete the report and create a new one.

Form parameters

In the “Daily reports” page (Electronic reporting), you can change the Name, Media, Destination and whether you want to receive a daily report even if it is empty (i.e. no transactions to report).

In order for the changes to take effect, you need to click the “Modify” button in the Operations column of the report. 

Delete a report

To delete a specific daily report, you must click the “Delete” button in the Operations column for that report. 

Resend a report

To resend a specific daily report, you can click the “Log” button in the "Operations" column of that report. Look up the report you want to resend and click the “Send again” button in the "Operations" column of the report.

A new line will appear for the report. The name of the report will be identical to the name of the original report. 

The Date/Status column will be highlighted in red until the report has been successfully sent, then the column will turn green and indicate the exact date and time at which the report was sent to you.

This Log page gives you an overview of all reports that have been sent.

push-reports_log