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Additional information

Descriptor is an optional field to allow you to send in the description of the product. If you don’t send in this field, then GlobalCollect platform automatically sends the combination of merchantId and orderId as the product description name (商品名称) as shown on line 1 in the screenshot below. This value will also appear on the Alipay payment confirmation page (box 1) as shown below.

  • The processing currency must be the same as the settlement currency.
  • This integration does not include (domestic) processing of CNY, which requires a different integration to Alipay.
  • Alipay doesn't apply a daily and yearly limit. But the end-consumer will have limited based on which bank card they are using for Alipay, that depends on the consumer bank
  • Refunds on CNY transactions

Features not supported by Alipay:

  • Recurring payments
  • Delayed settlement
  • Chargebacks (Alipay does not support dispute handling)
  • Airline/itinerary data

CNY display

A distinctive feature which the GlobalCollect platform integrated with Alipay is to price in CNY and get reported in EUR. To enable this feature please inform your account manager that you want to price in CNY (RMB).

Timeout rule

If the consumer completes the online bank transfer immediately, then the response is sent to us and the transaction status is changed to 800 (READY). However, the consumer has as default 12 hours to complete this transaction. The default timeout value set at 12 hours by Alipay can be configured upon requests to one of the following limits: 5m 10m 15m 30m 1h 2h 3h 5h 10h 12h.

Disputes and chargebacks

Alipay does not have any dispute and chargeback process in place. You will need to resolve disputes directly with the customer. necessary.


You can issue a refund for any Alipay transactions that become status 1000 (PAID). The refunds are processed the next day by Alipay. This may take up to 3~5 days to clear the refund before it appears in the settlement report for matching. The refunds must be done within 90 days of the transaction date. A Partial refund is possible, but there can only be 1 refund per payment. The Refund must be done in the same currency as the payment.

Refunds on transactions displayed in CNY

Via our integration refunds on transactions that were done in CNY are currently not available.

Forbidden industries

Alipay does not accept FX or gambling merchants.

Prohibited items

  • Drugs and drug-related raw materials;
  • Narcotic drugs and psychotropic substances, radioactivity drugs, toxic drugs for medical treatment, medicine for drug rehabilitation, and pharmaceutical preparation by medical institution;
  • Espionage equipment or devices such as those for eavesdropping or secret photographing;
  • Pornographic materials and sexual services;
  • Any publication, document or information with content of reactionism, pornography, race or religious discrimination and other content prohibited by law;
  • Any form of firearms, ammunition and other related items, such as firearms, imitation firearms (such as replica gun ), bullets(or cannonball), silencers, gun powders, guns with narcotic injection, as well as related products such as brochures, packages, etc.;
  • Knives, such as daggers, three square knives (including three square scrapers for machine processing), flick knives with a self-locking device (jump knives), as well as other similar single-blade, double-edged and three square knives;
  • Other weapons, such as crossbows, steel and lead shots, etc ;
  • Hazardous materials, such as explosives, radioactive materials, flammable gases, liquids and solids, and toxic substances;
  • Any item that might be used to endanger others, infringe others' interest or for illegal purpose, such as picklock, anti-speed radar detector, anti-photo radar equipment, stun guns, etc.;
  • Police-related and military items and equipment, such as surveillance and bugging devices, police uniforms and badges, handcuffs, police vehicle lighting and sirens, police-related equipment;
  • Gambling machines, such as slot machines, perspective mahjong and poker, etc;
  • Refurbished mobile phones, laptops and computers;
  • Satellite and cable TV scrambler, such as Smart Card Programmers, Smart Cards, Descramblers, and Hardware or Software DSS Emulators;
  • Gold, silver and other precious metals (not including jewelry);
  • Financial products and financial instruments including inheritance of property, money transfers, issuing bank guarantees and letters of credit, credit cards, debit cards, bills, loans, fundraising and funding for personal investment purposes, stocks, funds, bonds, or other securities etc.;
  • Any form of invoices, lotteries;
  • Currency, not including trading of invalidated currency or currency that is not in circulation, for collection purpose;
  • Textile quota;
  • Crude oil;
  • Wild fauna, protected animals of China, living organism, internal organs, body parts, skins, hides, specimens and other manufactures of endangered animal, especially ivory and sea turtle products; rare wild flora and its manufactures protected by any laws or regulations; endangered species listed in the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES);
  • Prescription veterinary products and drugs, such as Sentinel, Revolution, Heartgard, Interceptor, etc.;
  • Any item that may infringe others' intellectual property, such as counterfeit of famous brand, products violating others' copyright or patent;
  • Human parts and remains, not including hairpiece;
  • Any item containing the image, name, or signature of another person;
  • Bulk email or mailing lists that contain personally identifiable information including names, addresses, phone numbers, fax numbers and email addresses; any software or tools which are designed or used to send unsolicited commercial email;
  • Any item illicitly acquired , such as from smuggling, theft or rubbery;
  • Any form of government documents ,such as identification card, personal files, permits, letters of recommendation, any kind of certificate of degree, etc.;
  • Any forgery and distortion such as false documents, bills, currency, coins, licenses and permits;
  • Products that apply provisions of Chinese laws and regulations about permit administration but cannot provide related permit;
  • Any item under certain compulsory quality or security standard or rule of Chinese laws and regulations fail to accord with such standard or rule;
  • Any item prohibited by any laws and regulations, or considered improper by Alipay according to social moralities and conventions, such as second-hand underwear, etc.

Restricted items

Below is the list of categories of restricted items. However, this list is not exhaustive:

  • Cigarettes and other tobacco products;
  • Medicine, medical devices and equipment, not including prohibited items;
  • Adult erotica products;
  • Devices and equipment which can be operated exclusively with related qualification or permission from the government, such as radio transmitter, dish satellite antenna, etc.


Alipay is offered in a full service model. This means that we take care of the collection and reporting of the funds. Status changes that affect the financial position (like refunds and payments) will be reported in our standard reports, as described in the reporting section. 

Refunds on this payment product  are made via Alipay and can be processed in two ways:

  • Submitting a refund action on the order via API
  • Pushing the refund button on the Payment Console

Please be aware that the total value of the refunds submitted on the order may not exceed the total amount paid on the payment. The maximum timeline for processing a refund is 90 days.