Do I need to undergo a boarding process with Alipay?
GlobalCollect will take care of the boarding process on your behalf.
Do I need to have a separate contract with Alipay?
There is no need to sign a separate contract with Alipay.
Can Alipay payments be reversed by the consumer?
Payments via Alipay are cannot be reversed by the consumer. You can refund money back to the consumer’s Alipay account.
Does Alipay support recurring transactions?
Currently, Alipay does not support recurring transactions.
What are the minimum and maximum amounts for a single transaction?
The minimum amount for a transaction is CNY 1 and the maximum amount per a single transaction is CNY 300 000.
When can I refund a transaction?
You can refund a transaction when it has reached status Paid
What are the funding options for Alipay users?
- Real-time: Debit and credit cards via online banking
- Real-time: Alipay issued prepaid cards
- Real-time: Other Alipay accounts (eg: p2p transfers)
- Not Real-time: Alternative funding methods (cash, check, bank transfer)
Is the refund done in real-time?
Currently refunds are not done in real-time. Alipay will do a check on the refund before executing it. Alipay is working on a solution to allow the possibility of executing refunds in real-time. We will notify you once this feature has been released.
Is there a time limit in which I can refund?
The refund has to be initiated within 90 days of the original transaction.
Are Alipay payments done in real-time?
Payments via Alipay are done in real-time. The consumer is redirected to their Alipay account and prompted to provide approval for the transaction. The result of the payment is reported back to you.