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FAQ
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Are installment payments supported on Shinhan Card?
The installments feature is not supported on Shinhan Card. However, this option is available on Shinhan Card (Authenticated), which is a Real-time banking product.
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Is it possible to receive a chargeback on Shinhan Card?
Yes, you can receive a chargeback on Shinhan Card transactions. First, you'll get the notification of a chargeback (XCB), and you need to provide supporting evidence within the indicated timelines if you want to defend (dispute) it. This can be done via Payment Console or Dispute API (if you have enrolled for it). Once defended (disputed), the card scheme will decide on the outcome:
- positive: you will not receive the chargeback (-CB), hence no financial adjustment
- negative: you will receive a chargeback in your settlement, and it will be registered as -CB in the WX report
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Are all available local cards supported?
Yes, the current offering will cover all cards in the market. Please be advised that there have been some mergers in the local cards landscape. The impact is that the following cards are now accepted: CITI; GwangJu; Jeju Bank; JEON Buk Bank; Suhyup Bank.
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Is Shinhan Card supported on MyCheckout hosted payment pages?
Yes, the product is available on both MyCheckout hosted payment pages and server-to-server APIs.
Check out the product integration for more details.
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Is it possible to submit a delayed capture?
Yes, authorizations on the local card products stay valid for a period of 60 days.
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Are recurring payments (COF) supported on the Shinhan Card?
Yes, recurring payments are supported on both co-branded (with Visa and Mastercard) and local Shinhan Cards.