Trustly

• Overview
• Countries & currencies
• Integration
• Process flows
• Additional information
• Consumer experience
• Reporting
• FAQ

Overview

Payment group: Real-time banking
Payment product ID: 806

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Trustly is a global leader in open banking payments, enabling your consumers to pay with a bank transfer and get a real-time confirmation by the end of the checkout process. With over a decade of experience and innovation in digital account-to-account payments, Trustly is connected to over 6,000 banks, is used by over 8,000 merchants, and has a consumer reach of 524 million.

The solution allows consumers to pay directly from their bank account in a secure and user-friendly way. The pre-defined payment instructions with real-time feedback enable you to release the orders right after completion. Refunds are processed through the same network to guarantee that your consumers get their money as quickly as possible.

Features

• Allows iframe
• Cancel refund
• Partial refunds
• Redirect
• Recurring
• Refunds
• Tokenization

Key benefits

• 0% chargebacks: once payment is made, there is no chargeback option to hurt your margins
• Frictionless user experience: users confirm the payment with fingerprint or FaceID, so no 16-digit card information or extra strong customer authentication needed
• Reduced fraud risks: backed up by bank-level security and confirmed recipient with embedded strong customer authentication
• Optimized for high order value: high conversion for large baskets, fewer declines, and a 99% acceptance rate

Boarding

Trustly is available as a part of our full-service offering and has a simplified boarding process:

1. Our merchant implementation team completes the online boarding form & submits it to Trustly.
2. Trustly completes KYC.
3. Trustly sets up a new processing account for your business.
4. Trustly shares a new processing account with us.
5. We configure pre-production and production credentials for you.
6. You run the end-to-end testing with the support of our merchant implementation team.
7. Go live!

For other questions, you can always contact the boarding team to help you out.

Contact us

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