Fraud / RetailDecisions (ReD)
How do I look up a TransactionID in the CSI tool from Retail Decisions (ReD) using only the order number?
It is recommended to search transactions based on the customer email address. If you don’t collect the email address of consumers and want to search only on order number you can refer to the steps below:
- First search for the transaction in the Ingenico ePayments payment console.
- Make note of the corresponding Order ID, Effort ID and Attempt ID of the transaction.
- The total length of the ReD order number is 16 digits.
Please ask your implementation manager for additional information.