Reconciliation and Reporting
Can I have multiple SFTs set up to receive the same reporting?
No. We cannot distribute the same reports to two separate SFT directories. However, on request, we can adjust your account configuration to deliver different report types to different SFT directories. Following this configuration, you will have three SFT directories: one for the daily reports, one for the collection report and one for the financial reports.
How can we download the report files from the GlobalCollect platform of Ingenico ePayments? Can I receive a daily mail which contain the reports?
The daily reports, collection reports and financial statements are not provided by email. All reports are placed in your own directory on an SFT server. You can find information with regards to how to use the SFT client here.
Alternatively you can also download the reports below from our Payment Console application.
This Report Retrieve this data
Collection reports and appendixes.
The Collection reports (per contract ID) support the financial statements produced by Ingenico ePayments and display the collected funds per currency for a selected period.
These reports are available via the secure file transfer (SFTP) directory.
- PDF - Click Collection Report for a PDF version of the collection report of the total amounts collected per currency - This report can be used to review the collected amount per settled versus remittance currency including the exchange rate used.
- ZIP - Appendix Collect Report - Click Appendix for a zipped breakdown of the individual transactions related to the PDF collection report.
Monthly invoice - This is a copy of your Ingenico ePayments physical invoice, available on the 4th business day of each month, download it here in PDF.
Summary invoice - Your original invoice is sent to you by post, download it here in PDF.
The daily Financial Statement per remittance relation ID including a breakdown of the financial invoices reflecting the actual funds remitted to your account per currency.
The financial statement categorises collected funds, settlement deposits, and settlement invoices.
Be aware that the reports are generated for transactions performed in the GlobalCollect pre-production and live environments. Sandbox neither generates any reports nor provides the payment console feature.
Why can't I see the collection reports on my gateway payment model account?
Collection and remittance for transactions processed under the gateway payment model is done between you and your acquiring banks. We process the payments and provide daily reports i.e. WX files. No collection report, appendix to the collection report and financial statements are generated for the clients who use the gateway payment model.
The reconciliation process has to take place between the acquirer, you and Ingenico ePayments. The highest status that a transaction can reach is status Pending Approval for Gateway accounts and status Capture Requested for the Gateway payment model, where Ingenico ePayments does not handle funds.