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Additional information

  • There are no additional consumer charges
  • There are no entity requirements for you to offer Paysafecard.
  • There is no additional application and contracting procedure
  • Below you find an overview of the denominations per country that is supported
CountryCurrencyDenominationsCountryCurrencyDenominations
Austria EUR 10, 25, 50, 100 Liechtenstein CHF 25, 75, 150
Australia AUD 10, 25, 50, 100 Lithuania EUR 10, 25, 50, 100
Belgium EUR 10, 25, 50, 100 Luxembourg EUR 10, 25, 50, 100
Canada CAD 10, 30, 50, 100 Malta EUR 10, 25, 50, 100
Bulgaria BGN 10, 25, 50, 100 Mexico MXN 100, 250, 500, 1000
Croatia HRK 50, 100, 200, 500 Netherlands EUR 10, 25, 50, 100
Cyprus EUR 10, 25, 50, 100 Norway NOK 100, 250, 500, 1000
Czech Republic CZK 100, 300, 1000, 2000 Poland PLN 20, 50, 100, 300
Denmark DKK 100, 300, 500, 1000 Portugal EUR 10, 25, 50, 100
Finland EUR 10, 25, 50, 100 Romania RON 25, 50, 100, 300
France EUR 10, 25, 50, 100 Slovakia EUR 10, 25, 50, 100
Germany EUR 10, 15, 20, 25, 30, 50, 100 Slovenia EUR 10, 25, 50, 100
Gibraltar GBP 10, 25, 50, 75, 100 Spain EUR 10, 25, 50, 100
Hungary HUF 2000, 5000, 10000, 25000 Sweden SEK 100, 250, 500, 1000
Ireland EUR 10, 25, 50, 100 Switzerland CHF 25, 75, 150
Italy EUR 10, 25, 50, 100 United Kingdom GBP 10, 25, 50, 75, 100
Latvia EUR 10, 25, 50, 100 United States USD 10, 25, 50, 100
More

Refunds

Paysafecard does not support refunds back to prepaid cards, due to the extensive AML regulation required. Alternative way of refunding is via a bank transfer, which is also supported by our platform and as a default setup as the refund method for Paysafecard.

Time to payment

Time to payment is the breakdown on the percentage of consumers completing Paysafecard transactions. Please note that these numbers are based on the total population of Paysafecard transactions and are there to assist you in determining how long to keep your order open. For your individual situation the numbers might be different.

minutes% complete
0 61,05%
1 23,93%
2 6,77%
3 2,88%
4 1,52%
5 0,86%
6 0,57%
7 0,41%
8 0,29%
9 0,26%
10 0,18%
11 0,14%
12 0,13%
13 0,13%
14 0,10%
15 0,10%
16 - 20 0,30%
> 21 0,38%
More

Forbidden industries by Paysafecard

Below information is subject to change by Paysafecard.

List of Prohibited and Restricted Goods and Services, forbidden for sale using Paysafecard.

  1. You must not offer any of the following products or services:
    • Anonymizer services
    • Weapons or related items e.g. guns, gun parts, ammunition, knives, etc.
    • Illegal drugs and drug paraphernalia
    • Prescription drugs and devices
    • Tobacco products
    • Products or services that infringe any copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of any jurisdiction
    • Pyramid, ponzi or any other “get rich quick: scheme
    • Gaming bots
  2. If you offer adult services or products, then you must employ a recognized age verification check. A self-certification acknowledgement is not considered sufficient.
  3. If you offer gambling services or products, then you must hold a valid gambling license from a recognized jurisdiction.
  4. Due diligence, on a par with the Joint Money Laundering Steering Group’s Guidance, must be conducted on you as a merchant. With the identity of the beneficial owners and directors of all merchants being established and where appropriate their identity verified.
  5. The merchant themselves, their directors of their beneficial owners must not be subject to any of the following:
    • UN Sanctions resolutions 1267 (1999), 1373 (2001), 1333 (2002) and 1617 (2005)
    • Situated in any country to which the FATF has applied counter-measures
    • EC Regulations 2580/2001 and 881/2002 (as amended)
    • UK Terrorism Act, 2000, Schedule 2
    • Terrorism (United Nations Measures) Order 2006
    • HM Treasury Sanctions Notices and New Releases
  6. Private Individuals are not to be accepted as merchants. An individual must be registered, as a minimum, as a sole trader, and registered for VAT (or jurisdictional equivalent) purposes, for a business relationship to be established with them.

Forbidden countries

Paysafecard will not process payments which originate from below countries:

  •  Afghanistan
  •  Algeria
  •  Armenia
  •  Azerbaijan
  •  Belarus
  •  Bhutan
  •  Bouvet Island
  •  Cambodia
  •  Cook Islands
  •  Ghana
  •  Guinea
  •  Indonesia
  •  Iraq
  •  Iran
  •  Ivory Coast
  •  Jordan
  •  Kazakhstan
  •  Kyrgyzstan
  •  Laos
  •  Lebanon
  •  Liberia
  •  Libya
  •  Mali
  •  Moldova
  •  Mongolia
  •  Myanmar
  •  Nauru
  •  Nigeria
  •  North Korea
  •  Oman
  •  Pakistan
  •  Philippines
  •  Saudi Arabia
  •  Senegal
  •  Somalia
  •  Sudan
  •  Tajikistan
  •  Turkmenistan
  •  Uganda
  •  Uzbekistan
  •  Yemen
  •  Zimbabwe
More

Like for like

A consumer is only able to pay like for like, meaning if the customer has a Euro prepaid card he can only pay in Euro. The consumer however can do an on the spot conversion, where he pays the cost of conversion to Paysafecard.

References

Paysafecard is offered in a Full Service model. This means that we take care of the collection and reporting of the funds. Status changes that affect the financial position (like refunds and payments) will be reported in our standard reports, as described in the reporting section. 

Refunds on this payment product  are made via Bank Transfer (Payment Product ID depends on the country of the original payment) and can be processed in two ways:

  • Submitting a refund action on the order via API
  • Pushing the refund button on the Payment Console

Please be aware that the total value of the refunds submitted on the order may not exceed the total amount paid on the payment. The maximum timeline for processing a refund is 180 days.